Due to high volume demand on shipping companies from weekend orders, we will only ship out on Tuesdays & Wednesdays to cut the risk of any shipping issues!
Rick's Coral & Aquatics will not liable for any shipping delays once it is dropped off with the shipping Company! Our Live Arrival guarantee covers all uninterrupted next day deliveries.
By ordering any coral you are acknowledging & accepting the risk !
Next Day Local Shipping $25
Next Day Elsewhere in lower 48 is $39.99
Shipping Time -- We will be Shipping on Wednesdays each week. Orders are shipped in the order they are received, unless a specific day is specified. Orders are not processed on Saturday or Sunday. Orders are processed Monday & Tuesday, Ship Wednesday for Thursday arrival.
We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. You will receive a tracking number when your shipment leaves our facility.
In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery. We may ask for you to ship back the deceased animal, so please do not dispose of it, doing so will void any guarantee. Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a store credit of 100%. We do not offer refunds, we only give credit toward future orders.
Rick’s Coral & Aquatics cannot be held responsible for mechanical or weather related delays that may cause your shipment to arrive late. We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon. Beyond that, we are not responsible for the coral, and cannot guarantee replacement of the same coral purchased.
We are not responsible for incorrect addresses provided by the buyer.
OUT OF STOCK
Occasionally a product will not be in stock through our automated inventory system. We will ship your order if 75% of the retail value of the shipment is available to ship. We will attempt to contact you regarding your shipment if there is an issue, but we will make a judgment call on whether to ship the order or not if we do not hear from you before 3 pm on the day of shipment.
MULTIPLE PRODUCT ORDERS
If you place orders from multiple categories, they will be shipped separately. Marine Life , Live Rock, and Equipment and Supplies are all shipped separately via different shipping methods. If you place multiple orders within the same category, we will attempt to combine orders. This may not always be possible.